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Help Desk & Free Ticketing Software

Keep track of customer requests in one unified help desk that connects to your CRM database.

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  • Provide personalized, AI-powered support to your customers

  • Save time, reduce errors, and streamline service processes

  • Improve rep efficiency and time to resolution

  1. Scale customer support and satisfaction.

    As your customer base grows, it becomes easier to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer.

    Deliver personalized, AI-powered support on a unified source of truth with HubSpot’s help desk tools. Empower your reps and customers with AI, and scale your support team with ease. Leverage 360-degree insights to empower your support reps with context, and feed valuable information back to your marketing and sales teams. 

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  1. Create a help desk that's digital by design.

    Scaling your support team without scaling headcount can be a challenge. With HubSpot’s help desk, you’ll have a purpose-built workspace to empower your reps to deliver omni-channel support and increase customer satisfaction. With advanced SLAs and routing features, it’s easier than ever to manage your growing support team and exceed customer expectations. And because you're delivering support through HubSpot’s customer platform, your team will have access to the entire customer journey in a single view.

  2. Improve rep efficiency with HubSpot AI.

    Increase the effectiveness of your support team with AI already built into your help desk. With reply recommendations, and AI assistants at every click, your support team will close more tickets faster, all while increasing customer satisfaction. And with skills-based routing, your customers will get routed to the right support rep every time.

  3. Provide more helpful, personalized support.

    Every post-sale interaction is a vital component of retention. But utilizing a support tool that is disconnected from your marketing and sales data only drives friction and scatters the insights you need to grow. Help desk brings the best of HubSpot’s Smart CRM and AI-first customer platform together. Do more with less, and provide more helpful, personalized support with unified customer insights built into every interaction.

Have questions? Give us a call and we'll walk you through it.

+1 888-482-7768

Streamline your service processes in one place

Keep track of customer requests in one unified help desk and ticketing system.

Get started free

Related Resources

If you’re interested in help desk software, these related resources may help.

Frequently Asked Questions

  • A help desk is a centralized tool for managing incoming customer issues. Help desks let you organize and record ongoing customer issues and provide a reference point for your customer-facing teams. Help desk ticketing systems also let you track efficiency metrics to manage the performance of your customer-facing team—things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution.

    Many larger companies have multiple teams working in a single help desk. In this case, a help desk with built-in automation, folders, and escalation systems can be beneficial.

    HubSpot’s help desk software offers all of this and more. Use automation to send your tickets directly to the best user on your team. Escalate effectively and efficiently so your customers never have to wait too long. Use HubSpot’s built-in knowledge base to document all of your existing knowledge, and make it easy for customers to find answers on their own.

  • HubSpot’s help desk tools are part of Service Hub, and you can get started with select functionality for free. If you're looking for more advanced features to help automate and scale your customer support operations, HubSpot also offers premium features with the Starter, Professional, and Enterprise editions of Service Hub. See pricing details.

  • HubSpot’s Smart CRM enables you to seamlessly combine existing customer data and leverage AI to empower your customer service reps to resolve issues quicker and offer personalized service at scale.

  • Popular features of HubSpot’s help desk include:

    • Ticket automation and routing
    • Customer support performance metrics and reporting
    • Triage and SLA levels to meet all your customer needs
    • AI customer service features like bots and ticket summarization
    • Built-in knowledge base to quickly create and reference documentation
    • Integrated feedback surveys to track customer sentiment and happiness
    • 360-degree customer view, powered by HubSpot Smart CRM
    • Integrations with key tools like Jira and Slack

  • If you’re already using a help desk, implementation time may vary based on factors like data migration and the complexity or amount of data you have to move over. For companies that have never used a help desk, the implementation time is much shorter—the only thing you need to set up is access for your team and their specific role.

  • Ticketing software, also known as a ticketing system, is part of help desk software that helps businesses track and prioritize incoming service requests in a centralized place.