How to Improve Customer Retention and Satisfaction
Equip your customer service team with strategies and tools that reduce churn and improve customer retention with Service Hub.
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1. Have unified data that provides full visibility into customer issues.
It’s your goal to help your customers succeed. Do this by proactively delivering customer value with unified insights. Determine churn risk with customer health scores so your CSMs can prioritize outreach and address customer needs before they raise concerns.
- View customer health scores and product usage data in the customer success workspace.
- Get a holistic customer view with an integrated Smart CRM.
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2. Incorporate customer feedback to improve service team operations.
By increasing customer satisfaction, you can drive retention. Collect feedback automatically through CSAT, NPS, CES, and custom surveys to improve satisfaction. Then, identify the parts of the customer journey that need improvement to resolve common challenges proactively.
- Collect and implement customer feedback from NPS, CES, and CSAT surveys.
- Uncover insights with service analytics reports to improve team efficiency.
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3. Use AI-powered tools that connect your business teams.
For customers to succeed, CSMs need a workspace to stay aligned, track the customer journey, and view customer insights. With HubSpot’s customer success workspace, CSMs can automate tasks and manage their book of business, all in one place.
- Collect call details and get AI-powered insights with conversation intelligence.
- Automatically route customers to the right team with AI-powered chatbots.
Service Hub — providing proactive customer success with AI-powered insights.
With HubSpot’s customer service software, Service Hub, your customer success team can offer high-quality and efficient service that improves customer satisfaction. Automate time-consuming tasks, uncover opportunities to upsell or cross-sell, and apply unified customer insights to drive customer retention.
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Kahoot! Uses HubSpot for Faster, Streamlined Communication
With HubSpot, Kahoot! streamlined communication across departments and used automations to save time on manual processes.
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How Functionly Increased Site Performance by 400% With HubSpot
Functionly used HubSpot to focus on consolidation and centralization to power growth. As a result, it saw a 400% increase in site performance.
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Get a demo or get started for free today with the AI-powered customer service solution that improves customer satisfaction and retention.
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